Get your favorite products from The Jade Hub collection through our convenient shipping options and flexible exchange policy!

Shipping Options:

We want you to enjoy your pieces from The Jade Hub as soon as possible, so we offer a variety of shipping options to suit your needs:

  • Standard Shipping: Your order will arrive within 3-5 business days (for most locations within Qatar). This option is the most cost-effective and perfect for those who don’t need their items urgently.
  • Express Shipping: Get your order within 1-2 business days (for most locations within Qatar). Ideal for urgent shopping or special occasions.

Shipping Costs:

Shipping costs vary depending on your location and the chosen shipping method. You can see the specific cost during checkout based on the options you selected.

International Shipping:

We ship to most countries worldwide! International shipping costs and estimated delivery times will be displayed during checkout based on the destination you choose.

Exchange Policy:

We understand that sometimes you may need to exchange an item for a different size or color. We are happy to offer exchanges within 14 days of delivery, provided the item is available.

To initiate the exchange process:

  • Contact us through our contact page with your order number and the item you wish to exchange.
  • We’ll provide you with a Return Authorization Number (RAN) and instructions on how to return the item.
  • Securely package the item in its original packaging with the return authorization number clearly marked.
  • Ship the package to the address provided by our customer service team.
  • Once we receive and process the returned item, we’ll ship the new item to you.

Notes:

  • All exchanged items must be unused and undamaged.
  • Shipping costs for exchange transactions are the responsibility of the customer.
  • Exchanges are available for the same item in a different size or color, subject to availability.

We hope this information helps you make the most of your shopping experience at The Jade Hub! If you have any questions, please feel free to contact us through our contact page.